• Deliveries within India can be done by mentioning your shipping address on our website. For international shipping, kindly contact us on our registered ID info@dorabyphoenix.com
  • Shipping charges for your orders will be calculated and displayed at checkout.
  • All orders in stock are processed within 3 to 4 working days (excluding Sundays and holidays).
    For personalized/made-to-order/pre-order products, the processing time will be approximately 3 – 5 weeks which will be intimated to you separately.
  • We shall update you once your product has been shipped
  • Please provide an accurate, complete and valid address & pin code at the time of checkout to avoid any delays, as we would not be liable if any incorrect address is provided. No refunds may be claimed by you for any delay in delivery of the products, which were caused due to reasons beyond our control.
  • We disclaim our liability in case of any delay in delivery due to unforeseen events
  • If you haven’t received the product within 7-10 days of receiving your shipping confirmation mail, please contact us on our registered ID info@dorabyphoenix.com with your name and order number, and we will look into it at the earliest.
  • Our delivery partner will attempt to deliver your package twice at the delivery address specified by you in the order, before they contact us that your package is not deliverable.
  • The orders cannot be cancelled if the shipment has left our store or if it is a personalized/made-to-order product.
  • Our products are packed securely in a tamper-proof packaging. If you find the package has been tampered with, please do not accept delivery and return it back to the delivery person. Please contact us immediately on our registered ID info@dorabyphoenix.com mentioning your Order ID.
  • If the delivery has been accepted, it will be assumed that the parcel was received in a secure manner.