• If a customer cancels/modifies an order within 3hours after placing the order, either by cancelling on the website or by writing to us at info@dorabyphoenix.com, DORA will accept the cancellation and refund the amount to the buyer within a reasonable period of time. In such cases, the order amount will be refunded but without any transaction fee charged by the bank.
  • Please note that we shall not be able to cancel orders that are already shipped or in transit.
  • Please log into your account and click on ‘Cancel Order’ option against the order number that you want to cancel. To cancel a made-to-order product, kindly send a mail to info@dorabyphoenix.com within 3 hours with your order details.